Privacy Policy
Privacy Policy for The Potted Plant NY
Effective Date: 02/01/2025
At The Potted Plant NY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our online shop.
1. Information We Collect
When you visit our site or place an order, we may collect the following information:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through third-party payment processors — we do not store your full credit card information)
- Order history
- IP address and browsing behavior through cookies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your orders or inquiries
- Send occasional marketing emails (you may opt out at any time)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as:
- Payment processors
- Shipping carriers
- Email service providers
- Website hosting platforms
These providers are only given the information necessary to perform their services and are required to protect your data.
4. Data Security
We take appropriate measures to protect your personal information, including SSL encryption and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You may:
- Update your personal information by contacting us
- Opt out of marketing emails by clicking “unsubscribe” at the bottom of any email
- Disable cookies through your browser settings (note: this may affect site functionality)
6. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The Potted Plant NY
Email: pottedplantinfo@gmail.com
Website: https://www.thepottedplant.shop
Return and Refund Policy
Return & Refund Policy
Effective Date: 02/01/2025
At The Potted Plant NY, we want you to love your plants and gardening products! If you’re not completely satisfied, here’s our return & refund process:
Live Plants:
- Due to their perishable nature, live plants are non-returnable and non-refundable.
- If your plant arrives damaged or unhealthy, please contact us within 48 hours of delivery at pottedplantinfo@gmail.com with photos, and we will work with you to resolve the issue (replacement or credit where applicable).
Non-Plant Products (tools, accessories, etc.):
- Items can be returned within 7 days of purchase, unused and in original packaging.
- Buyer is responsible for return shipping costs unless the item was defective or incorrect.
How to Request a Return:
- Email us at pottedplantinfo@gmail.com with your order number, reason for return, and photos.
Refunds:
- Approved refunds will be issued to your original payment method within 5-10 business days after we receive your return.
Shipping Policy
Effective Date: 02/01/2025
Shipping Area:
Currently, we ship within the United States.
Processing Time:
- Orders are processed within 3-5 business days.
- During high-demand periods or holidays, processing may take longer.
Shipping Methods & Rates:
- Shipping costs are calculated at checkout based on weight, size, and destination.
- We use trusted carriers such as USPS, UPS, and FedEx.
Delivery Times:
- Typically 2-7 business days depending on your location and shipping method selected.
- Delivery delays may occur due to weather or carrier issues — we appreciate your patience!
Shipping Live Plants:
- We take great care when packing plants to ensure they arrive healthy.
- Please track your package and bring it inside as soon as possible to avoid stress from extreme temperatures.
Incorrect Address:
- Please double-check your shipping address — we are not responsible for packages shipped to an incorrect address provided by the customer.
Questions?
Email us at pottedplantinfo@gmail.com.
Plant Care Disclaimer
Plant Care Disclaimer
Effective Date: 02/01/2025
At The Potted Plant NY, we select and ship healthy, beautiful plants. However, plant care and health depend on your home environment and care routines.
By purchasing from us, you acknowledge:
- Plants are living organisms and may undergo natural changes after shipping.
- Factors such as light, water, humidity, and temperature affect plant health.
- It is your responsibility to research and provide proper care for each plant species.
We provide basic care tips, but we cannot guarantee the long-term success of each plant in your home. If you have questions about plant care, feel free to contact us at pottedplantinfo@gmail.com — we’re happy to help!
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